Legal
Refund Policy
Last updated: October 6, 2026
Vantedge FlowPilot and Vantedge BookPilot are monthly subscriptions, and we offer refunds. We review every request individually and ask why you want one, so we can help or fix the cause.
How to Request a Refund
Use the refund request form, or email support@vantedgealpha.com with the email you subscribed with, your plan, and the reason. You can tell us whether you want help first or the refund straight away.
Why We Ask for a Reason
Most refund requests come from a problem we can solve quickly:
- Installation or activation trouble: we walk you through it.
- The strategy does not take trades: usually a setting, a daily limit or a missing data feed, which we can find from your NinjaScript Output.
- Wrong plan for your data feed: we can move you from BookPilot to FlowPilot or the other way round.
- Unclear settings: we review them with you, using the starting profiles in the user guides.
If you still want the refund, you get it. Your answer only helps us improve the products.
What Happens After a Refund
The refunded subscription is cancelled and its licence key is deactivated, so the strategy stops arming and download links stop working. The refund goes back to the original payment method through Stripe; how long it takes to appear depends on your bank.
Cancelling Without a Refund
You can cancel anytime from Manage billing in your account. Cancelling stops future charges.
Before You Buy
Check the requirements first: NinjaTrader 8 on Windows, tick data with bid/ask for FlowPilot, and a Level 2 market depth feed for BookPilot. The compare page and the installation page explain both.